I need urgent mental health help

If you are feeling unwell or are worried about someone, the following advice and contact details have been designed to help you decide what to do now.

If you are concerned about an immediate risk of harm, either to yourself or someone else please phone 999.

Here are some other ways you can get help if you are experiencing a mental health crisis:

If you are already a patient of Northamptonshire Healthcare NHS Foundation Trust (NHFT)

If you (or the person you are supporting) are already receiving support from NHFT you should have a care plan. This plan will include details of who you should contact in a crisis.

If you cannot find the care plan, contact the Crisis and Telephone Support Service (CATSS) 24 hours a day on: 0800 917 0464

If you are not already a patient of Northamptonshire Healthcare NHS Foundation Trust

Contact your GP or the GP out-of-hours service

If you are worried about yourself, a friend or relative, speak to your family doctor (GP) in the first instance. Your GP will know the services that can help you the most and will arrange a referral to our services if your needs cannot be met more effectively by primary care mental health services or other agencies.

For out of normal hours help, you can contact NHS 111. They will refer you to an out of hours GP. Simply dial 111 to access this service.

Go to your nearest Hospital A&E

If someone is experiencing severe mental distress and is posing a risk to either themselves or to someone else, go to your nearest hospital with an Accident and Emergency (A&E) department. There is qualified staff on duty all day, every day. They will be able to assess your position and provide the appropriate help.

Out of Hours Social Services Support - Northamptonshire County Council

What if I need to contact Social Services during the evening, at night or the weekend? The 'Out of Hours' team at Northamptonshire County Council are here to help. Please phone 01604 626938 to access this service.

An operator will answer the phone and take details of your problem, and your contact details. They will then pass this information over to the duty social worker.

 

What happens next?

The duty social worker will contact you and give you advice and guidance over the phone on how to deal with the problem, or they will either:

  • Recommend that you contact another more appropriate agency and will give you these contact details
  • Refer the matter on to another Social Services team the next working day
  • Visit you or the person with the problem

What sort of problems can the Out of Hours Team deal with?

If you have any problem that cannot wait until normal office hours, please contact the Out of Hours Team.

Here are a few examples of the sort of problems we can deal with:

  • Difficulties with children and young people
  • Child protection issues
  • Older people who are at risk or who need immediate help
  • Concerns about a person with a physical or a sensory disability
  • Support in coping with someone who has severe learning difficulties or mental health problems
  • Mental Health Act assessments
  • Act as an appropriate adult for juveniles and vulnerable adults.