I need urgent mental health help

If you are feeling unwell or are worried about someone, the following advice and contact details have been designed to help you decide what to do now.

If you are concerned about an immediate risk of harm, either to yourself or someone else please phone 999.

You can call us 24 hours a day on 0800 448 0828. A mental health navigator will take your call to ensure you get the support that you need. 

If you (or the person you are supporting) are already receiving support from Northamptonshire NHS Healthcare Foundation Trust (NHFT) you should have a care plan. This plan will include details of who you should contact in a crisis, if you cannot find the plan call and need help call 0800 448 0828

Other support available includes:

Drop in to one of our Crisis Cafés

Join us at one of our drop in cafes. Run by an NHFT mental health professional and a MIND peer support worker, they provide support and safety to anyone in need by offering coping mechanisms and management techniques to help reduce the risk of crisis. As well as offering support, professionals can also refer and direct you to further services if required. Crisis Cafés are available for anyone 18 years old or over who are finding themselves in a crisis or need support with their mental health.  

There is no need to call and book an appointment, simply drop in to one of the Northamptonshire locations listed to receive support. If you have any questions or to view crisis cafés venues, dates and times you can access the Crisis Cafe webpage by clicking here

Contact your GP or the GP out-of-hours service

If you are worried about yourself, a friend or relative, speak to your family doctor (GP) in the first instance. Your GP will know the services that can help you the most and will arrange a referral to our services if your needs cannot be met more effectively by primary care mental health services or other agencies.

For out of normal hours help, you can contact NHS 111. They will refer you to an out of hours GP. Simply dial 111 to access this service.

Contact the Samaritans

If you are worried that you are at risk of suicide you can also contact the Samaritans by visiting their website www.samaritans.org or call 116 123 for free.


Out of Hours Social Services Support - Northamptonshire County Council

What if I need to contact Social Services during the evening, at night or the weekend? The 'Out of Hours' team at Northamptonshire County Council (NCC) are here to help. Please phone 01604 626938 to access this service.

An operator will answer the phone and take details of your problem, and your contact details. They will then pass this information over to the duty social worker.

What happens next?

The duty social worker will contact you and give you advice and guidance over the phone on how to deal with the problem, or they will either:

  • Recommend that you contact another more appropriate agency and will give you these contact details
  • Refer the matter on to another Social Services team the next working day
  • Visit you or the person with the problem

What sort of problems can the Out of Hours Team deal with?

If you have any problem that cannot wait until normal office hours, please contact the Out of Hours Team.

Here are a few examples of the sort of problems we can deal with:

  • Difficulties with children and young people
  • Child protection issues
  • Older people who are at risk or who need immediate help
  • Concerns about a person with a physical or a sensory disability
  • Support in coping with someone who has severe learning difficulties or mental health problems
  • Mental Health Act assessments
  • Act as an appropriate adult for juveniles and vulnerable adults.