Patient Advice and Liaison Service (PALs)

NHFT would like to hear what you think. Listening to our service users, carers, friends or relatives helps us improve the services we provide. We are here to listen when things have not gone well, so we can learn from your experience. It is also beneficial when we receive feedback when things have gone well, so that we can build on good practice.

We understand that raising a concern can be difficult, especially when you don't know who to turn to. If you are unhappy about the treatment that you or somebody you care for is receiving, it may help talking to somebody directly involved. This might be a nurse, social worker, care coordinator, ward manager or doctor – they will make every attempt to resolve your concerns.

Care will not be adversely affected by any comments or complaints you make. In fact, it is more likely to help things improve for everyone.

If you're unable to discuss your concerns with a member of staff, or want to discuss them with someone in confidence away from the service, you can contact PALs.

PALs is a free and confidential service for people who would like information about, or to comment on, any aspect of the services provided by NHFT.

The service has been set up to give patients, their families and carers a voice for the way their health service is run.

 Why are PALS here?

  • To listen to your views on the services we provide
  • To take action to deal with your concerns or queries. If PALS is unable to help they will try to find someone who can
  • If you wish to make a formal complaint, PALS will give you information about the Trust's complaints procedure and support you in making your complaint. More information about the complaints procedures can be found via the complaints page
  • To provide advice and information on our services, policies and procedures
  • To help you get in touch with independent advocacy and support
  • To help you become involved in the way we plan and deliver our services

Confidential equality monitoring form

The Department of Health requires NHS organisations to collect equality monitoring information. The Trust recognises that equality monitoring is an important way of assessing our services. Monitoring is an essential part of tackling inequality and discrimination, and will help us check whether we are meeting the needs of those that come into contact with our services. To help us, I would be grateful if you will consider completing the form below.

Click here to complete the form

Contact us

Anyone using our services, their families and/or carers can contact us via the PALS Office. Our PALS team, are committed to helping you.

Northampton Healthcare NHS Foundation Trust
Front Block,
St Mary's Hospital,
London Road,
NN15 7PW

Freephone telephone: 0800 917 8504

Opening hours: Mon - Fri, 9am-4pm. Unfortunately there will be occasions when the phone will not be answered immediately. We would like to thank you for taking the time to contact us regarding your query, concern or complaint, please leave a message and we will get back to you within 1 working day.