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TypeReferral Management Centre
The Referral Management Centre (RMC) provides a single point of access for professionals to make referrals into children and young people's specialist community health services. The RMC aims to facilitate all referrals to ensure that children and young people are seen by the right person, with the right skills at the right time.
Who we are
The RMC comprises a team of skilled administrators who register and facilitate referrals for children and young people to the service/s that will best meet the needs of the child. We work collaboratively with clinical colleagues across all of the children’s services to ensure that every referral receives an outcome; whether that is access to a service, signposting to another service outside of our offer or advice on how to support the child and their family.
We are co-located with the Child and Adolescent Mental Health Service’s (CAMHS) Community Early Intervention and Response Team and NHFT Safeguarding team which permits us to escalate high risk referrals for immediate assessment where required. We are also based in the same location as the Universal Services 0-19 Administration Hub which allows us to work freely with colleagues in their services.
In addition to this we work closely with colleagues in Northampton County Council to improve pathways for families who might not meet the threshold for specialist services but who may benefit from lower level interventions and support.
What we do
Our aim is to ensure that every referral receives an outcome. We accept referrals from any professional who is working with a child, young person and their families. We use one generic referral form which enables professionals to refer to any service in the same way and by the same route.
Aside from the facilitation of referrals the RMC provides training and support to professionals inside and outside of the NHS in making referrals. We are also available via telephone to advise referrers or families on the outcome of their referrals.
We are always expanding our services for children and young people throughout the county. This is our current list of services that we facilitate referrals for:
Northamptonshire Healthcare NHS Foundation Trust - Specialist Children's services:
- Attention Deficit and Hyperactivity Disorder (ADHD) and Autism Spectrum Disorder (ASD)
- Children’s Community Nursing
- Community paediatrics
- Community team for people with a learning disability (CTPLD)
- Children’s Continence Service
- Children’s Dietetics
- Emotional wellbeing and mental health (including CAMHS)
- Looked after children (mental health only)
- Children’s Occupational therapy
- Children’s Physiotherapy
- Children’s Speech and language therapy
- Special school nursing
- Breastfeeding Support Service
- Children’s Eating disorder Service
- Paediatric psychology.
Northampton General Hospital - Children's Community services:
- Community paediatrics
- Children's Community nursing
- Children's physiotherapy
- Child and Adolescent bereavement service.
Emotional Wellbeing and Mental Health services:
- Service Six
- Time 2 Talk
- The Lowdown
- CHAT (Oundle)
- Youthworks CIC.
Who is this service for?
Any professional who is working with a child, young person and their families and wishes to make a referral.
How to access this service
We accept referrals from any professional who is working with a child, young person and their families. We use one generic referral form which enables professionals to refer to any service in the same way and by the same route.
To refer a child please complete our referral form here:
Guidance Notes on the Referral form are available here: CYP RMC Referral Form Guidance Notes[docx] 207KB
See below for further guidance regarding Data Protection and Information Governance
Please provide feedback on the referral process here: CYPRMC referral form feedback form
Data Protection and Information Governance
Why do we collect personal data about you?
We collect personal data from you for the purpose of providing services to you and your family. These services can be provided by a range of partner organisations which could include, but are not limited to:
• Relevant Northamptonshire Healthcare NHS Foundation Trust teams
• Relevant Northampton General Hospital teams
• Relevant Northamptonshire County Council teams
• Relevant organisation providing Emotional Well-being and Mental Health Services
• Relevant education professionals
• Relevant healthcare professionals
We will use the information to identify and make referrals to appropriate services; to monitor our work; to report on progress made; and to fulfil our statutory obligations and statutory returns as set by the law. The primary data owner will be Northamptonshire Healthcare NHS Foundation Trust (NHFT).
How NHFT protects and uses your personal data?
All personal data we collect from you is handled according to the data protection principles, as stated in the Data Protection Act 1998 (DPA). This includes collection, usage, disclosure and retention of your personal information.
You have the right to ask us to stop processing your personal data in relation to service. However, this may stop us delivering a service to you. Where possible, we will do as you ask, but we may need to hold or process personal data to comply with a legal requirement. If you find that the personal data that we hold is no longer accurate, you have the right to have this corrected. Please contact the service holding the personal data or the CYP Referral Management Centre.
If you would like further information about the personal data we hold or if you have a complaint about how your personal data has been used, please contact:
The Patient Advice & Liaison Team: Freephone telephone: 0800 917 8504 / e-mail: firstname.lastname@example.org
The person completing this referral form will record that you have read and understood the above statement. By recording your consent on this form, you are giving consent for your referral to be screened; the most appropriate service(s) to be identified to meet your needs and the referral to be forwarded to that service(s). The service(s) may or may not be provided by Northamptonshire Healthcare NHS Foundation Trust. I agree that, by making this referral, I am accepting the terms of this Privacy Notice and consenting to the collection, use, disclosure and retention of my personal information as described in this Privacy Notice.
AddressCastle Unit, Isebrook Hospital, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1LP
Contact us and opening hours
Northants, NN8 1LP
Telephone: 0300 1111 022 select option 3
Fax: 01933 235456
Mon-Fri: 09.00-17.00 excluding public holidays
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