November 2019 iWGC and compliments - making a difference...everyday | Latest updates

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November 2019 iWGC and compliments - making a difference...everyday

An image used for compliments and feedback articles.

Each month we want to bring you updates of the feedback we receive from tools such as iWantGreatCare, as well as compile a few of our favourite compliment quotes that our Trust teams and individuals receive from service users, patients, carers and families each day.

We feel that sharing this is important not only for some 'feel good' factor but also so that we can publicly thank and congratulate our staff who strive to make a difference each and every day.

Celebrating our staff who work and dedicate themselves for you, our community, is just a small way we can give back to them; but we also hope you enjoy reading some of these pieces of feedback and that it leaves you feeling happy and also more confident in giving your own feedback - good or bad via iWantGreatCare or our through our Patient Advice and Liaison Service. Feedback is crucial to ensure we are doing things that work for our community and can help us address any issues that could be raised. 

So, November stats...

  • 2109 pieces of feedback received on iWGC
  • Overall rating of 4.82/5 
  • 96.1% of patients, service users or carers and families recommending NHFT as a place to receive care
  • Received 125 compliments via other methods - which can be anything from thank you cards to verbal thank yous 

With so much positive feedback we just had to let you read some of the wonderful compliments that go with this.

“Kathryn, Roopa, Cat have been brilliant with me in clinic and outside of clinic in looking after my diabetes. They offered to support my school which is great” - Specialist Diabetic Service - Paediatric 

"Knowledge, helpfulness, good way of explaining things to make it easy to understand. Kindness and compassion.." - HMP Littlehey

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