March iWGC and compliments - making a difference...everyday | Latest updates

  1. Telephone upgrade:

    Following a recent telephone upgrade at Manfield Campus, Northampton, please note the new telephone numbers for the following services: 

    Cynthia Spencer Hospice – 0300 027 1270  |  Continence Team – 0300 027 1360  |  Children’s Occupational Therapy – 0300 027 1350

    Thank you for your patience during this upgrade.

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Film crew with Angela Hillery

March iWGC and compliments - making a difference...everyday

Look at the difference we are making

Each month we want to bring you updates of the feedback we recieve from tools such as iWantGreatCare, as well as compile a few of our favourite compliment quotes that our Trust teams and individuals recieve from service users, patients, carers and families each day.

We feel that sharing this is important not only for some 'feel good' factor but also so that we can publicaly thank and congratulate our staff who strive to make a difference each and every day.

Celebrating our staff who work and dedicate themselves for you, our community, is just a small way we can give back to them; but we also hope you enjoy reading some of these pieces of feedback and that it leaves you feeling happy and also more confident in giving your own feedback - good or bad via iWantGreatCare or our through our Patient Advice and Liaison Service. Feedback is crucial to ensure we are doing things that work for our community and can help us address any issues that could be raised. 

So to December stats...

  • 2046 pieces of feedback recieved on iWGC
  • Overall rating of 4.74/5 
  • 94% of patients, service users or carers and families recommending NHFT as a place to recieve care
  • Recieved 170 compliments via other methods - which can be anything from thank you cards to verbal thank yous 

With so much positive feedback we just had to let you read some of the wonderful compliments that go with this.

Starting with some feedback recorded by iWantGreatCare:

"All staff members very welcoming, polite and understanding. Considering the reasons for being here. Doctor and support workers made me feel very comfortable. " - Serenity SARC

"Care given excellent. Nothing to improve on. Care and attention for my treatment.." - Dental team - Isebrook

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