February 2019 iWGC and compliments - making a difference...everyday | Latest updates

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February 2019 iWGC and compliments - making a difference...everyday

An image used for compliments and feedback articles.

Each month we want to bring you updates of the feedback we receive from tools such as iWantGreatCare, as well as compile a few of our favourite compliment quotes that our Trust teams and individuals receive from service users, patients, carers and families each day.

We feel that sharing this is important not only for some 'feel good' factor but also so that we can publicly thank and congratulate our staff who strive to make a difference each and every day.

Celebrating our staff who work and dedicate themselves for you, our community, is just a small way we can give back to them; but we also hope you enjoy reading some of these pieces of feedback and that it leaves you feeling happy and also more confident in giving your own feedback - good or bad via iWantGreatCare or our through our Patient Advice and Liaison Service. Feedback is crucial to ensure we are doing things that work for our community and can help us address any issues that could be raised. 

So to February stats...

  • 2093 pieces of feedback received on iWGC
  • Overall rating of 4.78/5 
  • 93.9% of patients, service users or carers and families recommending NHFT as a place to receive care
  • Received 167 compliments via other methods - which can be anything from thank you cards to verbal thank yous 

With so much positive feedback we just had to let you read some of the wonderful compliments that go with this.

"The attention and care I've received. Staff are always smiling and very pleasant and tolerant. Nothing is too much trouble for them. Top class service, food is excellent." - Adults Community Beds - Danetre

"They were very cheerful. They made me feel safe and I hate the dentist so that's saying something.." - HMP Bedford

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