June 2019 iWGC and compliments - making a difference...everyday
Each month we want to bring you updates of the feedback we receive from tools such as iWantGreatCare, as well as compile a few of our favourite compliment quotes that our Trust teams and individuals receive from service users, patients, carers and families each day.
We feel that sharing this is important not only for some 'feel good' factor but also so that we can publicly thank and congratulate our staff who strive to make a difference each and every day.
Celebrating our staff who work and dedicate themselves for you, our community, is just a small way we can give back to them; but we also hope you enjoy reading some of these pieces of feedback and that it leaves you feeling happy and also more confident in giving your own feedback - good or bad via iWantGreatCare or our through our Patient Advice and Liaison Service. Feedback is crucial to ensure we are doing things that work for our community and can help us address any issues that could be raised.
So, June stats...
- 2048 pieces of feedback received on iWGC
- Overall rating of 4.74/5
- 91.8% of patients, service users or carers and families recommending NHFT as a place to receive care
- Received 145 compliments via other methods - which can be anything from thank you cards to verbal thank yous
With so much positive feedback we just had to let you read some of the wonderful compliments that go with this.
“I was treated by Kobus Van Rensburg and his team at St Mary's Hospital. I was shown immense dignity and compassion and through diligence and accuracy I was diagnosed with ADHD. This has transformed my life completely and drastically improved my mental health and increased my probability of vastly improved like which will be more fulfilled and the support and guidance is incompatible. I am overwhelmingly grateful for the ADHD and aspergers team, and am committed to raise awareness of it's vital service.” - Adults Attention Deficit Hyperactivity Disorder (ADHD) / Asperger Syndrome Disorder (ASD) Team
"To everyone at Cransley Thank you so much for your support, friendship and kindness over the last 8 months. I've really enjoyed working with you all. There is a special 'je ne sais quoi'/spirit/aura that exists there. It would be easy to mistake it for something the building is responsible for but really it's YOU. The people who work here that create this safe space for the people of North Northamptonshire and I was so lucky to be part of it for a short while. This is not goodbye, just 'see you later'. Much love." - Cransley Hospice