Celebrating Tom Althorpe – Engagement & Involvement award winner
When Tom Althorpe discovered he had won the Engagement and Involvement Award at this year's Quality Awards , his reaction was one of genuine surprise.
"I was totally shocked. I really wasn't expecting to be nominated, let alone actually win the award"
For Tom, a Clinical Administrator in the Early Intervention in Psychosis ( NSTEP ) service, the recognition is meaningful both personally and professionally.
"I'm extremely proud - and proud of our team. We all put in a lot of hard work , day in and day out for our service users. I share it with the rest of my team because it's a team win"
Tom's role in NSTEP
Tom has worked in NSTEP for nearly four years, providing administrative support across the countywide service. His role is varied and central to the smooth running of the team. He supports the wider clinical team, while also line managing the small administrative team.
A typical day can involve minute taking, managing calendars, organising appointments, welcoming service users, and supporting groups.
"Our job roles cross over a little in places Tom says, we all support each other as much as possible - always putting service users first"
Colleagues describe Tom as someone who ensures staff voices are heard, something he sees as a natural part of his position.
"Being part of the admin team, you're that central base for people. You hear different views, ideas and opinions, and even if it's not technically in your remit, you think about how you can pass that on. Everyone deserves to be heard"
The PAC Project
A key part of Tom's nomination centred on his involvement in the Performing Arts and Creativity (PAC) project, an innovative pilot developed within the NSTEP team. The project offers eight weeks of one-to-one music technology sessions, using a range of equipment funded through NHFT's Dragon's Den initiative.
Tom's musical background, including an undergraduate and master's degree from the London College of Music, helped shape the early ideas for the project. Working alongside colleagues, he contributed to the development of the concept, the funding bid, and the delivery of sessions throughout 2025.
"It's been an absolute pleasure, he says. Seeing the engagement, hearing about the positive change - it's brilliant"
Feedback from the research team has already been encouraging, and the project will continue into 2026 with more participants.
A shared achievement
Tom is keen to emphasise that the award reflects the efforts of the whole NSTEP team.
"It wasn't just me doing this. It's all my colleagues pulling together. Yes, I've been involved in the project, but it's been everybody's time, support and encouragement that made it possible"
His dedication and commitment to service users shine through and make it clear why he was chosen for the Engagement and Involvement Award.