Virtual Clinical Care team

The Virtual Clinical Care Team is here to support with remote nursing assessments to help manage long-term conditions. We aim to provide safe, compassionate, and effective care that helps patients maintain independence and wellbeing.

Type

Adult Services - Virtual Clinical Care team

Our service is provided by a small team of Registered Nurses and Paramedics, providing targeted nursing interventions in your home or place of residence. 

We are supported by two GP's for support with clinical decisions. These decisions may include, but are not limited to:

  • Long-term disease management
  • Medication monitoring
  • Unwell adults assessments
  • Promoting independence and self-management of care

We offer planned nursing care between 07:30am and 23:00pm, 7 days a week. This includes weekends and bank holidays, ensuring we are available to provide care when you need it most.

We aim to provide the right care at the right time. While we always strive to respond to concerns promptly.

Please be aware that demands on the service can fluctuate, meaning we must prioritise unwell patients and delay contact times for patients who are more stable.  

If you have questions about your care or need to speak with a nurse please use the messaging service within Luscii to send the team a message requesting a phone call.

If you are struggling with a technical issue please contact the team via SPOA on 0300 777 0002 - selecting Option 1 and then Option 1 again. Our team is here to help.

Working Together
We work closely with your GP, hospital teams, and other health and social care professionals to ensure your care is coordinated and responsive. 
You remain at the centre of every decision, and we'll always keep you informed.

Supporting Your Independence
We promote a self-help model of care, encouraging and supporting you to regain or maintain independence wherever possible. This might include:

  • Teaching you or your carers how to manage aspects of your care
  • Helping you access services that support mobility and safety
  • Reviewing your care regularly to adapt to your changing needs

Our nurses will work with you to set goals and make a plan that suits and respects your preferences.

How do I register for this service?

Referrals are accepted from GPs and other healthcare professionals.

 

Contact us

If you have questions about your care or need to speak with a nurse, please use the messaging service within Luscii to send the team a message requesting a phone call.

If you are struggling with a technical issue please contact the team via SPOA on 0300 777 0002 - selecting Option 1 and then Option 1 again. Our team is here to help.

After your referral

What to expect once you've been referred to our team

Once a referral is made to our service via the Single Point of Access (SPOA)

  • Our team will review the referral to ensure it meets the criteria for virtual support.
  • Once the team have confirmed you are suitable for remote monitoring, you will be visited by Assistive Technology from West Northamptonshire Council to install your kit - this will consist of 1 x tablet device, a blood pressure machine, oxygen saturation probe and thermometer. 
  • We utilise a platform called Luscii - which will be installed already on your tablet. Luscii is the digital platform where your data is collected. You may be asked to send a photo via the Luscii platform. This will also be uploaded to Systm One, so that photos can be reviewed by any other relevant practitioners such as your GP, or the Urgent Community Response team. You may also be sent messages within the app containing supportive self-care literature.
  • You are expected to submit data to the team daily . A member of our administration team will be in touch with you if you have not submitted any data within 48hrs. Patients who fail to submit data regularly (3 occasions within 3 months) will be referred to the service Matron to review for discharge from the service.
  • We will work with you to develop a personalised care plan based on your clinical needs and goals.
  • We aim to respond promptly, but please note that at busier times the response time will be delayed. It is essential that in the event of requiring urgent medical attention, such as new, sudden chest pain, new one-sided weakness, or loss of blood, you should NOT contact the Virtual Clinical Care Team, but instead call an ambulance via 999.