May 2019 iWGC and compliments - making a difference...everyday
Each month we want to bring you updates of the feedback we receive from tools such as iWantGreatCare, as well as compile a few of our favourite compliment quotes that our Trust teams and individuals receive from service users, patients, carers and families each day.
We feel that sharing this is important not only for some 'feel good' factor but also so that we can publicly thank and congratulate our staff who strive to make a difference each and every day.
Celebrating our staff who work and dedicate themselves for you, our community, is just a small way we can give back to them; but we also hope you enjoy reading some of these pieces of feedback and that it leaves you feeling happy and also more confident in giving your own feedback - good or bad via iWantGreatCare or our through our Patient Advice and Liaison Service. Feedback is crucial to ensure we are doing things that work for our community and can help us address any issues that could be raised.
So, May stats...
- 2486 pieces of feedback received on iWGC
- Overall rating of 4.75/5
- 93.3% of patients, service users or carers and families recommending NHFT as a place to receive care
- Received 129 compliments via other methods - which can be anything from thank you cards to verbal thank yous
With so much positive feedback we just had to let you read some of the wonderful compliments that go with this.
“I have osteoarthritis, diabetes and leaky legs. Because of this I have the service of several of your District Nurses based at Rectory Road Clinic, Rushden. I would like to say how much I appreciate the very high standard of medical care I am receiving from them all. They have a wonderful sense of humour even though they are doing a difficult job. I would like you to pass on my thanks to all of them at an appropriate time.” - District Nursing East Northamptonshire
"IAPT has been so helpful. Enabled me to really understand my difficulties and to empower me to make changes . Have always felt understood and in a very safe place so this has enabled me to really open up and be honest and therefore get the most out of therapy. Always felt in control but also not alone and with great guidance and knowledge. Big thank you" - IAPT